SOFTATRIX S.A. DE C.V. REFUND POLICY
At SOFTATRIX S.A. DE C.V. (impulsosoft.com), our refund policy is designed to ensure your satisfaction and support the quality of our services.
By hiring our services, you are choosing a company committed to your success and willing to provide effective solutions in case you are not completely satisfied with the results obtained or the execution of the services provided.
At SOFTATRIX S.A. DE C.V., our services go beyond simple strategies; they include mobile application development, website design and development, software maintenance and support, user interface (UI) and user experience (UX) development, API integration and custom software solutions development, as well as enterprise resource planning (ERP) systems development.
Satisfaction Guarantee
At SOFTATRIX S.A. DE C.V., we stand behind the quality of our services with a satisfaction guarantee. If for any reason you are not completely satisfied with the results obtained or the way our service was executed, we are committed to working with you to find a solution that meets your expectations and needs.
Refund Process
To request a refund, we ask that you contact our customer service team via email or telephone within 15 business days following the delivery of the service.
It is important that you provide specific details regarding your dissatisfaction and any relevant information supporting your request.
At SOFTATRIX S.A. DE C.V., we take every claim seriously and strive to resolve it fairly and promptly.
Evaluation and Possible Solutions
Our team will carefully review your request and objectively evaluate the situation. We reserve the right to request additional information or evidence supporting your claim in order to provide the best possible solution.
Possible solutions include:
- Service Correction: If the issue can be corrected or improved, we commit to making the necessary adjustments at no additional cost.
- Partial or Full Refund: In cases where dissatisfaction persists and cannot be resolved satisfactorily, we offer the possibility of a partial or full refund for the service payment after review by our team, when caused by an error or omission on our part.
- Refund Procedure and Exclusions: If your refund request is approved, we commit to processing it within a reasonable period and in accordance with the agreed conditions. In the case of a partial refund, the amount to be reimbursed and the related concepts will be clearly specified.
It is important to note that refunds will not be issued for changes of opinion or internal business decisions within your company, nor in cases of misuse or abuse of our services by the client.
Communication and Dispute Resolution
At SOFTATRIX S.A. DE C.V., we value open and transparent communication with our clients. We are committed to resolving any dispute fairly and amicably. If you are not satisfied with the proposed resolution, you may always request an additional review to ensure the best possible solution is found.
Policy Updates
We reserve the right to modify this refund policy at any time in order to adapt it to current needs and requirements. Any update will become effective upon publication on our website.
By accepting our services, you acknowledge and accept the terms of this refund policy. We are committed to ensuring your satisfaction.
The User may return to SOFTATRIX S.A. DE C.V., free of charge, any service presenting a manufacturing defect. To formalize the return, the User must contact SOFTATRIX S.A. DE C.V. through the contact email address, specifying the service subject to return and providing a detailed description.
Withdrawal
In the event that the User is not satisfied with the services received in their order, the User, in accordance with the General Law for the Defense of Consumers and Users, shall have a period of fourteen (14) calendar days to return the service without any penalty and without the need to indicate reasons, although the User must bear the direct cost of returning the order to SOFTATRIX S.A. DE C.V.
To formalize the return, the User must contact SOFTATRIX S.A. DE C.V. through the email address provided, indicating the reasons for withdrawal.
Contact
Email: informacion@impulsosoft.com
Address: PARQUE DE GRANADA 71, INTERIOR 504 B, COLONIA PARQUES DE LA HERRADURA, HUIXQUILUCAN, ZIP CODE 52786, ESTADO DE MÉXICO
Phone: +52 55 5206 3047
LAST UPDATED: MAY 2026